The Culture of Customer Satisfaction

colorful-1302153Recent trends in the business literature show a significant focus on the mechanics of the culture of organizations. Annual training reinforcing the quality and compliance requirements of organizations is a common end-of-year task. To provide some context for the training, it is important to look at the synergy between the cultures of compliance and quality, and how that synergy supports customer satisfaction. Continue reading

Engaging Your Consumer: The New Wave of Healthcare Business

One of the major transformations in healthcare today centers on the development of theconsumer healthcare patient as a consumer. Patients are driving a demand for increased connectivity with their providers, and have a growing expectation for convenient and customizable care.

As the consumerization of healthcare continues to evolve, the patient will play a larger role in overall healthcare IT strategy. As a result, health IT vendors will need to address changing consumer demands in an age of instant gratification and convenience. What are the driving forces behind this shift?

Continue reading

Part Two: Our 2018 Health IT Wish List

paper-3042645_1920The healthcare IT industry enters 2018 with a lot of potential, along with the need to overcome structures that have historically stunted progress. What is on our health IT wish list? AirStrip is feeling optimistic about the industry’s direction in terms of broader collaboration for building up truly interoperable systems to improve patient care, and overall health system stability.

Continue reading

Part One: A Look Back on Health IT in 2017

pexels-photo-2896892017 was a roller-coaster ride for healthcare, marked by exciting innovation, damaging cyberattacks, periods of lulls and disruptive change. As we enter a new year, it is important to celebrate the industry’s successes in 2017, and reflect on the ways these changes, incidents, and regulations both pushed health IT forward and established a foundation for 2018. From the consumerization of healthcare, to the implications of a changing reimbursement structure, to increases in health IT M&A,  here is what three AirStrip executives and consultants identified as the most impactful change in health IT last year:

Continue reading

2018: Shifting Healthcare’s Mindset to the Mobile Patient

2018 postThis past year, 2017, has been a challenging year for many industries, and healthcare is certainly no exception. Not only are there major challenges connected to an increasingly aging population and outdated healthcare infrastructure, but the industry is also adapting to the policies associated with a new presidential administration. While technology will continue to be a key part of the future of healthcare, one of the biggest changes will be a shift in mindset from mobile technology to mobile patients.

Continue reading

Reflecting on IT’s Transformation of Healthcare

health it week pictureAs we celebrate National Health IT Week, it is incredible to realize how health technology tools are transforming every facet of patient care. From telehealth, to 3D printers to artificial intelligence, the explosion of personalized health devices redefines the dynamics of patient treatment and interactions.

However, we still fall short in comparison to other industries, particularly in terms of consistent patient information access, and the lack of incentive for industry collaboration to achieve smooth, interoperable data transfers. This week, we strike a balance between applauding our progress, yet refusing to rest on our laurels.

Continue reading

Back to Basics: Re-Thinking Mobility & Workflow Efficiencies Within the Hospital

Nurse Blog 2Care delivery best practices are constantly changing to optimize efficiency and safety, and look considerably different compared to just a decade ago. The digital healthcare transformation has ushered in promising opportunities to use technology to improve nurse and clinician workflows, monitor patients remotely, and provide secure paths for communication between care team members.

Continue reading