Putting Patients at the Heart of the Cardiology Service Line

shutterstock_120955669-390x285Mobility is essential to cardiac physicians. They don’t sit behind a desk all day, but rather are moving back and forth between their clinic, their office and around the hospital. Mobile health products allow cardiac physicians to maintain their access to critical clinical data even while in motion. Accessing data on a handheld device regardless of location is transformational, as it means the cardiac physician doesn’t need to be at the patient bedside to make a timely care decision.

However, mobility in the cardiology service line isn’t ultimately about cardiac physicians – it’s about the patient. When we think about the cardiology service line, we don’t think about the cardiology specialty – we think about a patient with a heart condition. But it’s also important that we look beyond the heart to view our patients comprehensively. Does the patient have any other conditions? What medications are we prescribing?

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The Partner Approach to Implementing Change

imagesTechnology is created and designed to make life simpler. For physicians, mobile technology offers the ability to review data more immediately and conveniently. It also helps provide the patient with better, more holistic care. All sounds great, right?

Almost.

Implementing any change in an organization is tricky. It requires effort from all parties involved to transform the “new thing” into “the norm.” Physicians need to see the value of the solution and be encouraged to use it regularly. The vendor needs to tweak its solutions to meet the needs and expectations of the customer. And the customer needs to adopt new workflows to support the technology. It’s a cycle of trust, encouragement and adjustment.

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